Returns & Exchanges Policy
At Havora Nest, we want every piece you bring into your home to feel just right.
We understand that sometimes a product may not be exactly what you expected. That's why we aim to make the return and exchange process simple, transparent, and convenient.
Your satisfaction is important to us, and we're here to help you shop with confidence.
1. Our 30-Day Return Policy
We offer a 30-day return window for eligible items.
You may request a return within 30 calendar days of receiving your order if you are not completely satisfied with your purchase.
To qualify for a standard return, the item must:
- Be unused and in its original condition.
- Be free from damage, stains, or signs of use.
- Include original packaging, tags, accessories, and components, where applicable.
- Be accompanied by proof of purchase or an order number.
Items that do not meet these conditions may not qualify for a standard return.
These conditions do not restrict your rights concerning defective, damaged, or incorrectly supplied products under applicable law.
2. How to Request a Return
We've designed our return request process to be as straightforward as possible.
Step 1 — Contact Our Support Team
Email us at [asoumah23@gmail.com] within 30 days of receiving your order.
Please include your order number, the item you wish to return, and a brief explanation of your request.
Step 2 — Return Request Review
Our customer support team will review your request and provide return instructions if your item is eligible.
Step 3 — Prepare Your Package
Carefully package your item, preferably using its original packaging, to help prevent damage during transit.
Step 4 — Ship Your Return
Send your return to the address provided by our support team, following the return instructions you receive.
Step 5 — Return Inspection & Resolution
Once your returned item is received, it will be reviewed to confirm its condition and eligibility. We'll then notify you of the outcome and process any approved refund or exchange.
Important: Please do not send items to an address listed on a shipping label without first receiving return instructions.
3. Exchanges
We want you to find the perfect pieces for your home.
If you would like to exchange an eligible product for another color, style, or variation, please contact our support team within 30 days of delivery.
Exchanges are subject to:
- Product availability.
- Return eligibility and item condition.
- Applicable price differences.
- Any shipping charges communicated during the exchange process.
If the item you prefer is unavailable, we can discuss alternative options or an eligible refund.
For certain exchanges, we may ask you to return the original product and place a new order.
4. Damaged, Defective or Incorrect Items
We take product concerns seriously.
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after delivery.
To help us resolve the issue, provide:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging, if available.
Our team will review the information and help arrange an appropriate solution.
Depending on the circumstances and applicable law, this may include a replacement, exchange, refund, or another suitable remedy.
For verified seller errors, defective goods, or items damaged before delivery, customers will not be required to pay return shipping charges where we are responsible or applicable law requires us to cover them.
5. Non-Returnable Items
For hygiene, safety, product condition, or other applicable reasons, certain items may be excluded from standard change-of-mind returns.
These may include:
- Used, damaged, or altered products.
- Personalized or custom-made items, where clearly identified as non-returnable before purchase.
- Gift cards.
- Perishable products.
- Opened or used consumable products, including certain fragrance items.
- Final-sale products specifically marked as non-returnable at the time of purchase, where permitted by law.
These exclusions apply only to standard returns and do not remove any rights customers may have for defective, misdescribed, or incorrectly supplied products.
6. Return Shipping Costs
Return shipping responsibilities depend on the reason for the return.
Change-of-Mind Returns
For returns based on personal preference, such as a change of style, color preference, or an item no longer being needed, the customer is responsible for return shipping costs unless otherwise agreed.
Damaged, Defective or Incorrect Products
Where the return is due to an error on our part or a verified product defect, Havora Nest will arrange or cover reasonable return shipping costs as appropriate.
Original Shipping Charges
Any refund of original shipping charges will depend on the circumstances of the return, the terms disclosed at checkout, and applicable consumer protection laws.
We recommend using a trackable shipping service for customer-arranged returns.
7. Refunds
Once we receive your returned item, we'll inspect it and notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method unless another arrangement is agreed upon or required by law.
Refund Processing Time:
Please note that your bank or payment provider may require additional time to display the refunded amount in your account.
If you have not received an approved refund after the communicated processing period, please contact us for assistance.
8. Late or Missing Refunds
If your refund has been approved but has not appeared in your account:
- Check the original payment method used for your purchase.
- Contact your bank or credit card provider to confirm whether the refund is pending.
- Allow for any additional payment processing time.
- Contact Havora Nest Customer Support if the issue remains unresolved.
We'll be happy to help review your refund status.
9. Cancellations & Order Changes
If you need to cancel or modify your order, please contact us as quickly as possible.
We'll do our best to accommodate requests submitted before an order enters fulfillment or is shipped.
Once your order has been dispatched, we may no longer be able to cancel or modify it.
If your order has already shipped, you may request a return after delivery, subject to this policy.
10. Items Lost or Damaged During Return Shipping
We recommend that returned items be securely packaged and shipped using a trackable service.
For customer-arranged returns, please retain your shipping receipt and tracking details until the return is completed.
If a returned item is lost or damaged during transit, contact the shipping carrier and our customer support team.
Responsibility for the shipment will depend on who arranged the return, the reason for the return, and applicable law.
11. Return Address
For return requests, please contact our support team to obtain the correct return shipping address.
Return Address: Provided after your return request is reviewed.
Please do not send products to any address without receiving return instructions.
12. Consumer Rights
Nothing in this Returns & Exchanges Policy is intended to exclude, restrict, or limit any rights or remedies available to customers under applicable consumer protection laws.
Where applicable law provides greater protection than this policy, those legal rights will apply.
13. Contact Us
Have questions about a return, exchange, refund, or order?
Our customer support team is here to assist you.
Havora Nest Customer Support
Email: asoumah23@gmail.com