Shipping Policy

At Havora Nest, we believe that creating a beautiful home should be an enjoyable experience from the moment you discover your favorite pieces to the moment they arrive at your doorstep.

We are committed to providing a convenient, transparent, and reliable shipping experience so you can shop for your home with confidence.

Please review our shipping information below before placing your order.

1. Shipping Destinations

Shipping availability may vary depending on the product and delivery address. If we are unable to deliver to your location, you will be notified during checkout or contacted after your order is placed.

2. Shipping Rates & Free Shipping

We are pleased to offer:

FREE SHIPPING ON ORDERS OVER $75

  • Orders over $75: Qualify for free standard shipping.
  • Orders of $75 or less: Shipping charges will be displayed at checkout.
  • Shipping Method: Available shipping services will be shown during checkout.

Free shipping eligibility is calculated based on the order subtotal after discounts and before applicable taxes.

Additional charges may apply to oversized products, remote delivery locations, or international shipments, where applicable. Any applicable charges will be communicated before order completion.

3. Order Processing Time

Once your order is placed, our team begins preparing it for shipment.

Estimated Processing Time: [ 1–3 Business Days]

Processing time refers to the time required to prepare and dispatch an order and does not include delivery transit time.

Orders placed on weekends or public holidays may be processed on the next business day.

During holidays, promotional events, or periods of high demand, processing may take longer than usual.

4. Estimated Delivery Times

Delivery times depend on your shipping destination, product availability, and selected shipping method.

Shipping Method Estimated Delivery
Standard Shipping [5 Business Days]
Expedited Shipping [3-4 Business Days ]
International Shipping [14-15 Business Days ]

Please Note: Delivery estimates are not guaranteed arrival dates.

Unexpected circumstances such as severe weather, carrier disruptions, customs inspections, or increased seasonal shipping volumes may affect delivery schedules.

5. Order Confirmation & Tracking

After placing your order, you will receive an order confirmation email at the email address provided during checkout.

Once your order has shipped, we will provide a shipping confirmation and tracking information when tracking is available.

You can use the tracking details to follow your package's progress.

Please allow time for the shipping carrier to update tracking information after dispatch.

6. Multiple Packages & Split Shipments

Some orders may contain items that are shipped separately due to differences in product availability, packaging requirements, or fulfillment locations.

As a result:

  • Items from the same order may arrive on different dates.
  • You may receive multiple tracking numbers.
  • Shipping notifications may be sent separately for each package.

If your order arrives in multiple shipments, please check your shipping confirmation details before contacting our support team.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please double-check your:

  • Full name
  • Street address and apartment or unit number
  • City, state, and postal code
  • Contact information

If you notice an error after placing your order, contact us as soon as possible at [asoumah23@gmail.com].

We will attempt to accommodate address corrections before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been dispatched.

Additional shipping charges may apply if an incorrect or incomplete address results in a returned package or reshipment.

8. Delayed or Missing Deliveries

We understand how exciting it is to receive new pieces for your home, and we want your order to arrive as smoothly as possible.

If your shipment is delayed:

  • Review the tracking information provided in your shipping confirmation.
  • Check for updates or delivery notices from the shipping carrier.
  • Verify that your shipping address is correct.
  • Contact our customer support team if you need additional assistance.

We will do our best to help investigate shipping concerns and provide available updates.

Delays outside our direct control may occur, but we will work with you to determine the appropriate next steps.

9. Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:

  • Around your entrance, porch, or other secure delivery areas.

  • With household members or neighbors who may have accepted the package.

  • With your building's reception desk or mailroom.

  • Any delivery photo or instructions provided by the carrier.

If you still cannot locate your package, please contact us at [asoumah23@gmail.com].

We will review the available shipping information and assist you with the next steps. Refund or replacement eligibility will depend on the circumstances and applicable consumer protection laws.

10. Damaged or Incorrect Items

Your satisfaction matters to us.

If your order arrives damaged, defective, or contains an incorrect item, please contact our customer support team as soon as reasonably possible.

To help us resolve the issue efficiently, include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging, if available

Our team will review your request and help determine an appropriate resolution, such as a replacement, refund, or other remedy where applicable.

Nothing in this policy limits your rights under applicable consumer protection laws.

11. International Shipping & Customs

For international orders, if available, customs duties, import taxes, and other fees may be imposed by the destination country.

Whether these charges are collected at checkout or upon delivery will depend on the shipping arrangement displayed during checkout.

International shipments may also experience delays due to customs processing or local carrier operations.

Customers should review any applicable import charges before completing their purchase.

12. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as quickly as possible.

We will do our best to accommodate your request before your order has been processed or shipped.

Once an order has been dispatched, changes or cancellations may no longer be possible. You may still be eligible for a return under our Return & Refund Policy.

13. Returns & Refunds

Your shopping experience is important to us.

For information about returns, exchanges, refunds, and eligibility requirements, please visit our Return & Refund Policy page.

Our homepage advertises returns within 30 days. Specific eligibility requirements, product exclusions, and return procedures are detailed in the applicable policy.

14. Contact Us

Have questions about shipping, delivery, or your order?

Our customer support team is here to help.

Havora Nest Customer Support

Email: asoumah23@gmail.com